Hmm… Could you tell us a little bit more about it? 

HotelToolbox helps hoteliers organize and monitor the operations of their hotel, reduce operating costs, increase staff productivity and provide better services to their customers. At the same time, an increase in profits it is achieved. HotelToolbox includes Mobile & Web App for hotel staff and Guest App for guests, provided with an annually subscription. In most hotels, the daily tasks are done with the use of paper & telephone calls, making the daily life of the staff much difficult. There is a lot of time wasted, which could be available for customer service. Apart from that, a large number of data remains unused on paper or in excel files, while the management does not have the necessary information to make the right decisions. HotelToolbox is easy to use, it covers all the daily functions the staff deals with (Maintenance, Housekeeping, Service Requests, e-forms, etc.). It also incorporates innovative task automation mechanisms, Dashboards and Performance Indicators that are available to the management. It is a complete solution, especially designed  for the hotel industry, emphasizing on detail. It is already used in some of the most leading Resorts in Greece, as well as in smaller apartments.

What problem/issue are you trying to solve?

Increasing efficiency and effectiveness, and the cost reduction are some of the key issues that every hotelier has to solve. At the same time, increasing the level of customer satisfaction, providing better services and increasing revenues are really important. HotelToolbox deals with these problems, by giving hoteliers all the tools they need. HotelToolbox consists of two complementary but independent products: a) Mobile Applications for Hotel Guests b) Hotel Operations & Communication Platform.

What’s the solution provided by HotelToolbox?

HotelToolbox includes a number of modules in order to improve internal communication, to store knowledge centrally and optimize processes. Tasks can be easily created, distributed to employees and verified. Problems/Repairs can be recorded in only one step, documented with pictures and worked off in a structured way by the responsible staff. Service requests from guests and hotel employees, e-forms and checklists for various operational processes and departments are easily created. With HotelToolbox’s apps, hotels can reduce operating costs, improve the guest experience and increase their revenue.