What’s HotelToolbox all about?
With HotelToolbox, hoteliers organize and track Hotel operations, reduce their operating costs, increase revenues and provide better services to their customers.
Hmm… Could you tell us a little bit more about it?
HotelToolbox helps hoteliers organize and monitor the operations of their hotel, reduce operating costs, increase staff productivity and provide better services to their customers. At the same time, an increase in profits it is achieved. HotelToolbox includes Mobile & Web App for hotel staff and Guest App for guests, provided with an annually subscription. In most hotels, the daily tasks are done with the use of paper & telephone calls, making the daily life of the staff much difficult. There is a lot of time wasted, which could be available for customer service. Apart from that, a large number of data remains unused on paper or in excel files, while the management does not have the necessary information to make the right decisions. HotelToolbox is easy to use, it covers all the daily functions the staff deals with (Maintenance, Housekeeping, Service Requests, e-forms, etc.). It also incorporates innovative task automation mechanisms, Dashboards and Performance Indicators that are available to the management. It is a complete solution, especially designed for the hotel industry, emphasizing on detail. It is already used in some of the most leading Resorts in Greece, as well as in smaller apartments.
What problem/issue are you trying to solve?
Increasing efficiency and effectiveness, and the cost reduction are some of the key issues that every hotelier has to solve. At the same time, increasing the level of customer satisfaction, providing better services and increasing revenues are really important. HotelToolbox deals with these problems, by giving hoteliers all the tools they need. HotelToolbox consists of two complementary but independent products: a) Mobile Applications for Hotel Guests b) Hotel Operations & Communication Platform.
What’s the solution provided by HotelToolbox?
HotelToolbox includes a number of modules in order to improve internal communication, to store knowledge centrally and optimize processes. Tasks can be easily created, distributed to employees and verified. Problems/Repairs can be recorded in only one step, documented with pictures and worked off in a structured way by the responsible staff. Service requests from guests and hotel employees, e-forms and checklists for various operational processes and departments are easily created. With HotelToolbox’s apps, hotels can reduce operating costs, improve the guest experience and increase their revenue.
The Team

Yannis Charalampakis
Co-Founder - CEOYannis Charalampakis holds a Diploma in Electrical & Computer Engineering from the University of Patras. He has 20 years of professional experience in IT sector (product management, business development, mobile applications in the e-government and tourism sectors, sms services, port community systems, e-shops, e-government portals and services). He has also participated in EU and national funded ICT projects.
Yannis Charalampakis
Co-Founder - CEO
Manos Kritsotakis
Co-Founder - CTOManos Kritsotakis is a Senior Software Engineer and co-founder/CTO of HotelToolbox. He holds an MSc in Information Systems from the University of Crete. With over 18 years of experience, he specializes in web and mobile application development, focusing on technologies like Laravel and PostgreSQL. Manos is dedicated to creating innovative solutions for various industries, including tourism and web services.
Manos Kritsotakis
Co-Founder - CTO
Makis Syntychakis
Co-Founder - Software ArchitectMakis Syntychakis is a Senior Application Developer and co-founder of HotelToolbox, holding a Master’s in Informatics and Multimedia from the Technological Education Institute of Crete. With over 10 years of experience, he specializes in hybrid mobile application development using the Ionic Framework, creating innovative solutions for the tourism and e-government sectors.