AI in Tourism: How CapsuleT Accelerates Innovation

The tourism industry is rapidly transforming with the integration of Artificial Intelligence (AI) technologies, offering personalized experiences and optimized services. At the heart of this transformation lies the CapsuleT Travel & Hospitality Accelerator, the first accelerator in Greece dedicated exclusively to tourism and hospitality.

CapsuleT is a pillar of innovation in the tourism sector, supporting startups that bring AI to the forefront of hospitality. Through the program, teams turn challenges into opportunities, shaping the future of tourism. Startups like Algomo and SmartINN.ai have developed and implemented innovative AI solutions, addressing real industry challenges.

Algomo: Real-Time Personalized Content

Algomo tackles the problem faced by hotels that aim for direct bookings but struggle to effectively identify and engage their visitors. Their solution delivers real-time personalization by recognizing users and dynamically adjusting content.

“CapsuleT connected us with tourism organizations that helped us tailor our platform to the specific needs of the sector. Through these partnerships, we gained deeper insight into how visitor recognition and personalized content can boost bookings.”

Their participation in CapsuleT‘s program provided valuable feedback that helped optimize their technology for the tourism industry, enhancing the effectiveness and performance of their solution.

SmartINN.ai: The Next Generation of Hospitality

SmartINN.ai identified a critical gap in tourism: the need for premium, 24/7 guest service. Their solution, the first Video AI Receptionist, delivers personalized guest experiences, generates guest leads, enhances direct bookings, and offers multilingual real-time support.

“Our platform allows each professional to create their own receptionist persona, tailoring the information to the hotel’s needs. Guests can access this from their mobile device at every stage of their journey.”

Through CapsuleT, SmartINN.ai built confidence in their business model, taking part in targeted mentoring sessions, workshops, and practical pitching opportunities. Meetings with investors and partners allowed them to test their solution in real scenarios, while feedback sessions strengthened their confidence in their value proposition.

“Interacting with other teams as ‘co-athletes’ in friendly competition allowed us to exchange ideas, address common challenges, and be inspired by solutions that propelled our progress.”

Advice for New Startups

The experiences of Algomo and SmartINN.ai offer valuable tips for new teams looking to join the CapsuleT program:

• Leverage networking opportunities: Meetings with investors, partners, and other startups can open new perspectives and collaborations.

• Make the most of workshops and mentoring sessions: Guidance from seasoned industry professionals can strengthen your business strategy.

• Be open to feedback: Feedback is critical for improving and adapting your solution to market needs.

Join CapsuleT’s 8th Cycle

If you have an innovative idea in the tourism sector and want to develop it with the support of a dynamic ecosystem, applications for CapsuleT’s 8th cycle are now open! The program offers mentoring, workshops, networking with industry professionals, and funding opportunities.

Application Deadline: June 26, 2025, 23:55

🔗  Apply now
🔗  Learn more about the program

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