What’s GuestFlip all about?
GuestFlip helps independent hotels increase guest satisfaction and achieve higher occupancy rates by offering a Guest Analytics and Reputation Monitoring platform.
Hmm… Could you tell us a little bit more about it?
GuestFlip makes it easier for hotels to manage and respond to their online reviews. We offer an Online Reputation Management platform that stands out for its ease of use and the time savings it provides to hotels. Our company is active in over 20 countries, working with small independent properties and large chains of hotels. The features we provide, help hotels monitor their online reviews, send out automated questionnaires and respond to all reviews in a timely manner.
What problem/issue are you trying to solve?
Travelers are increasingly booking their accommodation online (59% of accommodation bookings are made online) and guest reviews are the #2 factor for booking decisions. There is a steady increase in the number of reviews that hotels receive (e.g. Google reviews grew 113% from 2016 to 2017 in the US) so there are more reviews to monitor, analyze and respond to. In order to be effective, hotels need a way to systematically monitor their online reviews and analyze the guest experience.
What’s the solution provided by GuestFlip?
In our SaaS platform hoteliers can view all their properties’ reputation from 30+ platforms in one dashboard, monitor performance based on 200+ topics (such as bed, breakfast, room) with semantic and sentiment analysis and resolve problems, respond to guest reviews, track their competitors’ performance and get detailed reports about their online presence and customer satisfaction. Our social proof marketing widgets can be easily embedded in customers’ websites to increase conversion rates for direct bookings.
The Team
Stratos Botis
Co-Founder & CEOStratos Botis is a senior Finance and Accounting student at the Athens University of Economics & Business and holds a minor degree in Information Technology from the Deree College as an SNF scholar. He is Co-Founder and CEO of GuestFlip and has been included in the Forbes 30 under 30 list of Greece. GuestFlip is his second entrepreneurial initiative.
Stratos Botis
Co-Founder & CEO
Aris Pattakos
CTOAris Pattakos is an entrepreneur and programmer at heart. While being a student of Management Science & Technology at AUEB, he co-founded GuestFlip, where he leads the technical team and works as a product manager. He developed the early versions of GuestFlip and now leads a team of 4 engineers. Forbes magazine included him in the 30 under 30 list of Greece.