Hmm… Could you tell us a little bit more about it? 

Hoteliers are business owners who aim for the best guest experience. However, they find it difficult to create, in a cost-effective way, a unique environment. In addition, they face the challenge of costly maintenance when it comes to buying and implementing smart equipment. With the rise of technology and digitalization, hotels need to follow this technological development very quickly, and adapt to this new age of the internet. Inomo’s philosophy speaks to a new way of thinking about hosting and designing its facilities, especially the rooms – which is not explicitly linked to the product, but is linked to a lifestyle that represents the different character of the hotel in the future. It is not just about the product or the application, but the complete customer experience in the room. Smart Suite is the solution that combines product design with IoT; οffering a package of a multifaceted design with an IoT application through an application that will be wirelessly connected to the furniture. A high-quality room with furniture connected via an app on the phone offering services like the digital menu on the table.

What problem/issue are you trying to solve?

The hotel market is not yet fully integrated into the digital age, and this transition without the right knowledge and familiarity can lead to higher costs for the Hotel and a poor final visitor experience. Today’s travelers value hotels that fit into their mobile lifestyle and can adapt to their tech preferences. That means guest satisfaction is affecting a hotel’s profitability. One Cornell study showed that if a hotel increases its review scores by 1 point on a 5 point scale, it can increase its price by 11 % and still maintain the same occupancy and market share. Guest room problems represent 42% of complaints and they decrease loyalty by 11.6%. The large influx of international travelers who want a more personalized and connected experience quickly and easily leave hotels scrambling for connectivity solutions. However, most of the hotels are technologically outdated or even if they identify themselves as smart, there are not currently available smart solutions, or they have high costs of implementation and maintenance while they do not focus on the guest’s experience. Smart Suite offers a hyper connected and hyper personalised guest experience.

What’s the solution provided by Inomo?

Our solution includes a mobile application, a dedicated server for authorization and authentication, data base and data analytics, IoT devices for controlling equipment and hardware embedded into high-end fiberglass furniture. The competitive advantage of our solution is the implementation of IoT in high-end furniture made from fiberglass which can be wirelessly connected together (and with other smart devices) in the room and customize significant features like lighting, temperature, music, as well as functions of the furniture based on the guest’s mood.