Hmm… Could you tell us a little bit more about it? 

Deliverback is a cloud service that helps Hotels coordinate the return of lost & found items, back to their guests. We coordinate and automate all activities between the hotel, the guest and the courier. Deliverback makes super easy for everyone involved in the process and thereby significantly improves the guest experience, while helping the hotel personnel save time and focus on other more important tasks. Our team currently work with more that 1000 hotels in Greece and have managed more than 5,000 shipments. Our mission is to eliminate the disappointment of losing something while travelling. We have already drawn 5000 smiles. Lets make them a million!

What problem/issue are you trying to solve?

For Hotels the management of lost items is a constant menace. Although not at fault they are assigned the task to solve the problem. Among other things, they need to locate the item, match it to a specific guest, communicate with the guest, retrieve personal information, arrange for shipping and cover the cost. A time-consuming process especially in larger hotels when this process needs to be coordinated among members of different departments & shifts. In addition, the entire process is lacking automation and is running over emails and phone calls creating serious GDPR non-compliancy issues.

What’s the solution provided by Deliverback?

Deliverback solves the problem of delivering lost & found items for the hospitality industry. It provides a cloud service that’s fully automated, easy to use, and streamlines operations between the Hotel, the guest and the courier service.

Our vision

Τo eliminate the disappointment a lost item creates to its owners while travelling.

Our mission

Τo empower Hotels by providing easy access to an online tool that can handle the delivery of a lost item anywhere in the world effortlessly, safely and efficiently while creating a positive guest experience with zero cost to the hotel.

Our value proposition

We help hotels focus on their core business by creating time for the hotel personnel, peace of mind, and transfer the cost of delivering the item back to the guest, and everything is done in a GDPR compliant way.